Contact
Contact us
Please read our faq page first. If you got any questions, please do not hestitae to send us a message. Email : cococo@gmail.com
Do you have
Any questions?
Why choose AllexaTV instead of other IPTV providers?
Because most IPTV services break when you need them most.
AllexaTV focuses on:
Stability over channel count
Real human support
Daily updates
Zero-buffer performance
Long-term reliability
We don’t disappear after payment.
We stay online, we stay responsive, and we support our users every day.
AllexaTV focuses on:
Stability over channel count
Real human support
Daily updates
Zero-buffer performance
Long-term reliability
We don’t disappear after payment.
We stay online, we stay responsive, and we support our users every day.
Will AllexaTV freeze during live games?
We built AllexaTV specifically for the moments when IPTV usually fails.
Live sports are the real stress test, and our servers are optimized to stay stable even during peak events like Champions League, Premier League, NFL, UFC, and PPV.
If a channel ever has temporary issues, backup sources are available instantly.
Live sports are the real stress test, and our servers are optimized to stay stable even during peak events like Champions League, Premier League, NFL, UFC, and PPV.
If a channel ever has temporary issues, backup sources are available instantly.
How fast will I receive my account?
Instantly.
As soon as you finish the free trial request, your playlist and login details are delivered automatically — no waiting, no manual approval.
As soon as you finish the free trial request, your playlist and login details are delivered automatically — no waiting, no manual approval.
What internet speed do I need for smooth streaming?
HD: 10–15 Mbps
FHD: 20–25 Mbps
4K: 35+ Mbps
AllexaTV uses adaptive streaming, so even normal home connections work without freezing.
FHD: 20–25 Mbps
4K: 35+ Mbps
AllexaTV uses adaptive streaming, so even normal home connections work without freezing.
Can I use AllexaTV on multiple devices?
Yes.
You can install AllexaTV on as many devices as you want.
Simultaneous streaming depends on your plan, but switching devices is unlimited and instant.
You can install AllexaTV on as many devices as you want.
Simultaneous streaming depends on your plan, but switching devices is unlimited and instant.
What forms of payment do you accept?
We accept the following payment methods:
Paypal & Card Payment Methods: Visa, Mastercard, Amex, Discover, JCB, China Union Pay, Revolut, and Crypto
Paypal & Card Payment Methods: Visa, Mastercard, Amex, Discover, JCB, China Union Pay, Revolut, and Crypto
How do I cancel if I’m not happy?
Just message support — cancelation is immediate.
No contracts, no hidden fees, no long forms.
No contracts, no hidden fees, no long forms.
Is AllexaTV legal?
IPTV technology is legal everywhere.
Users are responsible for how they use the service in their region.
Users are responsible for how they use the service in their region.
Do you offer a free trial?
Yes — 24 hours free, no payment required, cancel anytime.
We believe trust should be earned, not promised.
We believe trust should be earned, not promised.
What if a channel doesn’t work?
Every source has automatic backups.
If one fails, we replace it quickly — usually within minutes.
Simply message support and you get a real human response.
If one fails, we replace it quickly — usually within minutes.
Simply message support and you get a real human response.
How often is content updated?
Daily.
New channels, new VOD movies, new series — all added automatically.
No need to reinstall anything.
New channels, new VOD movies, new series — all added automatically.
No need to reinstall anything.
Do I need a VPN?
No VPN is required for AllexaTV.
Some users prefer one for privacy reasons, but the service works perfectly without it.
Some users prefer one for privacy reasons, but the service works perfectly without it.
Can I use AllexaTV while traveling?
Yes — your subscription works anywhere in the world as long as you have internet access.
What apps work best with AllexaTV?
Firestick / Android TV: TiviMate
Smart TV: Smart IPTV / Duplex
iOS: IPTV Smarters / IBO Player
Windows / Mac: VLC, IPTV Smarters
Your credentials work universally.
Smart TV: Smart IPTV / Duplex
iOS: IPTV Smarters / IBO Player
Windows / Mac: VLC, IPTV Smarters
Your credentials work universally.
What forms of payment do you accept?
Credit/debit cards, PayPal, crypto (BTC, ETH, USDT), and more depending on region.
Does AllexaTV offer refunds?
Yes — if something doesn’t work for you, we provide a hassle-free refund policy.
We want long-term clients, not one-time sales.
We want long-term clients, not one-time sales.